Refund Policy
At Hanumat Niketan, we strive to provide the highest quality astrology services and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds on our services.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Technical issues that prevent the delivery of purchased services
- Duplicate payments made in error
- Services not delivered within the promised timeframe due to our fault
- Significant discrepancy between advertised and delivered services
Non-Refundable Services
The following services are generally non-refundable:
- Completed astrology consultations and readings
- Digital reports that have been delivered
- Personalized horoscopes and birth chart analyses
- Services where consultation has already taken place
- Gemstone recommendations and remedial suggestions
- Muhurat (auspicious timing) consultations
Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team within 7 days of service delivery
- Provide your order/transaction ID and detailed reason for the refund request
- Include any relevant documentation or evidence supporting your claim
- Allow 3-5 business days for our team to review your request
Refund Processing Time
Once a refund is approved:
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 3-7 business days
- Digital wallet refunds: 1-3 business days
- UPI refunds: Instant to 24 hours
Please note that processing times may vary depending on your bank or payment provider.
Partial Refunds
In certain cases, partial refunds may be offered:
- When part of the service has been delivered
- For package deals where some services have been utilized
- When technical issues affect only a portion of the service
Consultation Cancellation Policy
Client-Initiated Cancellations:
- 24+ hours before appointment: Full refund
- 12-24 hours before appointment: 50% refund
- Less than 12 hours: No refund
- No-show: No refund
Astrologer-Initiated Cancellations:
- Full refund or free rescheduling option
- Priority booking for next available slot
Quality Assurance
If you are not satisfied with the quality of our service, please contact us within 48 hours of service delivery. We will:
- Review your concerns with our senior astrologers
- Offer additional clarification or follow-up consultation
- Provide alternative solutions when appropriate
- Consider refund on a case-by-case basis
Fraudulent Activities
Refund requests involving fraudulent activities, chargebacks, or disputes will be thoroughly investigated. Hanumat Niketan reserves the right to:
- Suspend or terminate accounts involved in fraudulent activities
- Report fraudulent activities to relevant authorities
- Deny refunds for fraudulent claims
Contact Information
For refund requests or questions about this policy, please contact us:
- Email: info@hanumatniketan.com
- Phone: +91-XXXXXXXXXX
- Address: Shri Shringirishi Ashram, Shringverpur, Prayagraj Dham, Uttar Pradesh
Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after policy changes constitutes acceptance of the new terms.
Last Updated: December 01, 2025
Dispute Resolution
If you are not satisfied with our refund decision, you may escalate the matter through:
- Direct communication with our management team
- Consumer protection forums in your jurisdiction
- Relevant regulatory authorities
We are committed to resolving all disputes fairly and in accordance with applicable laws.